We highly recommend to contact integration platforms to figure out what metrics they can extract. Sometimes integration platforms don't have certain metrics out of the box, so it's better to contact them.
Useful integrations
1
Create a new ticket
(Zendesk) when a new SMS received in RingCentral
2
Create a new ticket
(Zendesk) when a new voice message in RingCentral
3
Create a new ticket
(Zendesk) when a new missed call in RingCentral
4
Create a new ticket
(Zendesk) when a new call recording in RingCentral
5
Add a comment to an existing ticket
(Zendesk) when a new SMS received in RingCentral
6
Add a comment to an existing ticket
(Zendesk) when a new voice message in RingCentral
7
Add a comment to an existing ticket
(Zendesk) when a new missed call in RingCentral
8
Add a comment to an existing ticket
(Zendesk) when a new call recording in RingCentral
9
Change status of a ticket
(Zendesk) when a new SMS received in RingCentral
10
Change status of a ticket
(Zendesk) when a new voice message in RingCentral
11
Change status of a ticket
(Zendesk) when a new missed call in RingCentral
12
Change status of a ticket
(Zendesk) when a new call recording in RingCentral
13
Update a ticket
(Zendesk) when a new SMS received in RingCentral
14
Update a ticket
(Zendesk) when a new voice message in RingCentral
15
Update a ticket
(Zendesk) when a new missed call in RingCentral
16
Update a ticket
(Zendesk) when a new call recording in RingCentral
More integrations
More integrations to Zendesk
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